Reduce the Stress of Dealing with Difficult People and Lead More Effectively: 

Includes:

• The Five clergy killers  
• Losing your P.E.P? 
• How to disarm the five clergy killers 
• What is emotional intelligence, where does it come from and why does it matter? 
• The four things highly emotionally intelligent pastors do better than the rest of us 
• The one thing you must do now